Terms of Use

Last updated: 5 June 2026

1. About these terms

Welcome to the Homeward website.These Terms of Use explain the conditions that apply when you visit this website, browse our content, download information or contact us through an online form.By using this website, you agree to these terms. If you do not agree with them, please do not continue to use the website.This website is operated by:

Access Living Australia Pty Ltd trading as Homeward
ABN: 44 631 831 564
Postal address: PO Box 263, Stirling SA 5152
Email: info@accesslivingaustralia.com.au
Phone: 0427 080 224

In these terms, Homeward, we, us and our refer to Access Living Australia Pty Ltd trading as Homeward.

2. Information on this website

We provide information on this website to help people learn about Homeward, Specialist Disability Accommodation, available and upcoming homes, and ways to contact our team.We take reasonable care to keep the information clear and up to date. However:the availability of a home may changeimages, renders, plans, dimensions and descriptions may be indicativeproperty features may vary between homesinformation about the NDIS, SDA funding and eligibility may change over timea home that appears suitable online may not be the right fit after a more detailed discussion.Please contact us if you would like to confirm any information that is important to your enquiry.

3. This website is not an offer of accommodation

Information on this website is general information only. It is not an offer, approval, reservation or guarantee of accommodation.Submitting an enquiry, referral or expression of interest does not:reserve a room or propertyguarantee that a vacancy is availableguarantee that a person is eligible for SDA fundingguarantee that a property will suit a person’s needsguarantee that Homeward will enter into an agreement with a personreplace the conversations, assessments and written agreements needed before a person moves into a home.We take the time to understand whether a home may be a suitable fit. The practical details matter, and so does getting them right.

4. NDIS information

Some pages may include general information about the National Disability Insurance Scheme, Specialist Disability Accommodation, SDA design categories or related topics.This information is provided as a helpful starting point. It is not legal, financial, clinical or NDIS plan-management advice. It should not be relied on as a substitute for advice about a person’s circumstances.The National Disability Insurance Agency and the NDIS Quality and Safeguards Commission are separate organisations from Homeward. Homeward does not control decisions about NDIS eligibility, plan funding or SDA funding.Please refer to our NDIS Information Disclaimer for more detail.

5. Your use of this website

You may use this website for lawful personal or professional purposes, including to:learn about Homewardview information about our homessubmit an enquirymake a referral where you are authorised to do soprovide feedback or make a complaintapply for an advertised rolecontact our team.

You must not:use the website for an unlawful, fraudulent or harmful purpose interfere with the security or operation of the website attempt to gain unauthorised access to the website, our systems or another person’s information introduce malware, viruses or harmful code use automated tools to scrape, harvest or extract information from the website without our written permission impersonate another person or misrepresent your authority to act for someone else upload material that is unlawful, misleading, defamatory, discriminatory, threatening or harmful upload content that infringes another person’s rights use our content in a way that suggests a partnership, endorsement or approval that does not exist.

6. Providing information about another person

You may sometimes contact us on behalf of another person, such as a family member, resident, prospective resident or NDIS participant.Where you provide personal information about someone else, you confirm that:you are authorised to provide the informationthe information is relevant to the enquiryyou have taken reasonable steps to ensure that it is accuratethe person concerned, or their authorised representative, has consented to the information being shared where consent is required.Please do not upload an NDIS plan, medical report or other sensitive document through a general enquiry form unless we have asked you to provide it through an appropriate process.For more information, read our Privacy Policy.

7. Website forms and communications

We aim to respond to enquiries within a reasonable time. Response times may vary depending on the nature of the enquiry, staff availability and the information we need to consider.Submitting a form does not create a contract or require Homeward to provide accommodation or services.Please check that the contact information you provide is correct. We are not responsible for delays caused by incomplete or inaccurate details.If your enquiry is urgent, please call us. Do not use a website form for an emergency.If someone is in immediate danger, call 000.

8. Intellectual property

Unless otherwise stated, the content on this website is owned by or licensed to Homeward and is protected by applicable intellectual-property laws.

This may include:

  • text

  • images, photographs, illustrations, videos,

  • logos, graphics, property descriptions,

  • brochures, downloadable documents,

  • page layouts, website design elements.

You may view, download or print website content for your own personal, non-commercial use or for the purpose of discussing a Homeward property with a prospective resident, family member, representative or professional adviser.

You must not copy, modify, publish, reproduce, sell, license, distribute or use our website content for another commercial purpose without our written permission, unless the law allows you to do so.Any third-party content remains the property of its respective owner.

9. Links to other websites

Our website may include links to third-party websites, including government and NDIS-related websites.These links are provided for convenience and general information. They do not mean that Homeward endorses, controls or accepts responsibility for the content, availability, security or privacy practices of those websites.Third-party websites may change without notice. It is worth checking the terms and privacy policy that apply when you visit them.

10. Website availability and security

We take reasonable steps to keep this website available and secure.However, we do not guarantee that:the website will always be availableevery feature will always work without interruptionthe website will be free from errorsthe website will be compatible with every device, browser or assistive technologyinformation transmitted over the internet will always be completely secure.We may update, suspend or change parts of the website where reasonably necessary, including to maintain security, correct information or improve the user experience.Please let us know if you experience difficulty accessing the website. You can read more in our Accessibility Statement.

11. Privacy and cookies

We collect and handle personal information in accordance with our Privacy Policy.Our website may use cookies and similar technologies. Some are needed for the website to work properly. Others help us understand website use or measure the effectiveness of communications and advertising.Where appropriate, you can manage non-essential cookie preferences through our website cookie settings.

12. Our responsibility to you

Nothing in these Terms of Use excludes, restricts or modifies any right, guarantee, remedy or liability that cannot lawfully be excluded, restricted or modified, including any rights you may have under the Australian Consumer Law. To the extent permitted by law, Homeward is not responsible for loss caused by:

  • your reliance on general website information without confirming details relevant to your circumstances

  • the temporary unavailability of the website

  • a third-party website linked from this website

  • unlawful, unauthorised or inappropriate use of the website

  • events outside our reasonable control.

This section applies only to the extent permitted by law.

13. Changes to these terms

We may update these Terms of Use from time to time, including where our services, website features or legal obligations change.The latest version will be published on this page with the date it was last updated.By continuing to use the website after an update is published, you agree to the updated terms.

14. Governing law

These Terms of Use are governed by the laws of Victoria, Australia and applicable Commonwealth laws.You submit to the non-exclusive jurisdiction of the courts of Victoria and courts entitled to hear appeals from them.

15. Contact us

Please contact us if you have a question about these Terms of Use or notice information on the website that needs to be updated.

Homeward
Access Living Australia Pty Ltd
ABN: 44 631 831 564
Email: info@accesslivingaustralia.com.au
Phone: 0427 080 224
Post: PO Box 263, Stirling SA 5152